A 99.9% Server Uptime
Our shared web hosting platform is based on a solid, top–of–the–line hardware configuration and a significantly modified variation of Linux. That is why, regardless of what your site is, or how many visitors you’ve got, or even if there’s a denial–of–service assault, our web hosting servers will remain up and your web sites will stay online.
All our shared web hosting packages offer a 99.9% server uptime guarantee. And irrespective of which datacenter you pick, our guarantee stays unchanged.
A 99.9% Network Uptime
Aside from our cloud hosting platform, we have also built our very own internal network in all our datacenters. Everything is based on world–class hardware components manufactured by Juniper. Furthermore, on each and every router, we’ve set up a firewall with an advanced set of rules in order to filter all shady requests.
Because of this, in each of our datacenter facilities – in our datacenter in US, in our datacenter in UK, in our datacenter in FI, in our datacenter in Eastern Europe and in our datacenter in AU, you will enjoy a 99.9% network uptime guarantee. And this guarantee applies to all hosting solutions in every datacenter.
A 30–Day Money–Back Guarantee
Just like with any other service, if it’s your hard–earned cash at stake, you can’t feel really secure. This is the reason why, with each of our cloud hosting packages we offer a 30–day money–back guarantee. In the event that you do not feel pleased with our web hosting service or in case you have to get an even more powerful web hosting solution, like a VPS servers or a dedicated servers – we will give you a full refund, with no obscure costs or refund taxes.
24/7 Technical Support
In the event that you have a web hosting firm, your customer service technicians are extremely important. For this reason, we have cautiously selected a very skilled group of technical support engineers, each with many years of practice behind his back. With their help, we offer 24x7 support with each of our web hosting services.
And not only that, our company offers a 1–hour response time guarantee. All help requests are replied to in under 60 minutes and our average support ticket response time is below twenty minutes!